Biosphere

Reference

Limits and file types

The sizes, counts and file types Biosphere accepts, in one place. When something is over a limit, Biosphere says which limit and what to do instead.

Files you upload to Inbox

These apply to files dropped into Inbox and to Configure → Sources → Files.

  • Each file must be between 1 byte and 25 MiB.
  • Each file can have up to 100 pages, slides or sheets.
  • Biosphere reads PDF files; PNG and JPEG images; documents (DOC, DOCX and RTF); presentations (PPT and PPTX); spreadsheets (XLS and XLSX); CSV and TSV files; JSON and XML files; saved email messages (EML); and plain text.
  • Images can have up to 25 million pixels.
  • CSV, TSV, spreadsheet, JSON and XML files can hold up to 10,000 records. A spreadsheet can have up to 100,000 cells.
  • File names can be up to 200 characters.
  • Every file is scanned for malware before it is read.

For the steps, see Upload files.

Biosphere refuses programs and scripts, generic archives such as ZIP files, password-protected PDFs, macro-enabled or encrypted documents, and documents with external links or embedded objects. A file in any other format is kept and marked Unsupported in Inbox: download it, or upload it again in a supported format.

Email to your inbound address

  • One email can be up to 20 MiB, including its attachments.
  • One email can carry up to 10 attachments. Split larger batches across several emails.
  • The email’s text and each attachment are checked and read like an uploaded file, with the same limits.
  • Attachment names can be up to 200 characters.
  • When an email cannot be split into its parts, the original is still kept for download.

For the steps, see Receive records by email.

Files you attach in Scout

  • Up to five files per message, each up to 5 MiB, and 20 MiB in total.
  • PDF files of 1 to 20 pages; PNG, JPEG and WebP images of up to 4 million pixels; CSV, TSV and XLSX tables of up to 1 MiB.
  • Encrypted files cannot be read.

See Attach files to a Scout chat.

Knowledge documents

  • Upload Markdown (.md or .markdown), plain text (.txt), DOCX or PDF files of up to 25 MiB. A PDF can have up to 100 pages.
  • A published document holds up to 1 MiB of text.
  • A title can be up to 500 characters, with up to 20 tags of up to 60 characters each.

Text and names

  • A Scout message can be up to 12,000 characters.
  • A business name can be up to 200 characters, and your own name up to 120.
  • A password needs at least 8 characters.
  • A location name can be up to 300 characters.

Your business logo must be a PNG or JPEG file of up to 2 MiB. See Change your business name, logo and profile.

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