Scout
Ask Biosphere support for help
When Scout cannot solve something, ask a person. Ask for help flags your Scout conversation for the Biosphere support team, who reply in the same conversation.
Ask for help
- Open the Scout conversation about the problem, or start one and describe what is wrong. Include any reference number an error showed you.
- Select Ask for help below the message box. It appears once the conversation has a message.
The line below the message box then reads Support: requested.
Read the reply
A reply from the team appears in the conversation, labelled Biosphere support team. Keep writing in the same conversation; Scout still answers your messages, and the team sees everything there.
If you have not read a reply, Biosphere emails you “Biosphere support replied to your conversation”. The email does not include the reply; its button opens the conversation.
When the conversation is resolved
When the team has finished, the line below the message box reads Support: resolved. If you send another message, the conversation reopens and asks for support again, so you do not need to start over.
What to know
- Asking for help needs Scout to be turned on for your business.
- If you cannot sign in, reply to any email Biosphere has sent you, such as your approval email. Replies reach the support team.
- The support team can read your Scout conversations to help you.