Set up your client account

A client company uses the same sign-in, account menu and settings as other Biosphere accounts. It follows customer orders and does not join the selling business’s team.

Confirm your email

After signup, open the confirmation email and explicitly confirm the address while signed in with that same address. Opening the link alone does not confirm anything. A link expires after 24 hours; request a replacement if it expired or was replaced.

No orders are shown before ownership is confirmed. Changing your account email requires confirming the new address. A signup confirmation timestamp alone does not give access.

Company details

Open General in Settings to update the company name, logo and your personal preferences. The company logo appears in your sidebar. Seller logos identify their own records.

Choose English or Español in General to change your language without losing your place. Theme and sign-out use the same account menu as the rest of Biosphere.

Account boundaries

A login can belong to one client company. An email already used as a member of a business cannot also join a client company; use a separate email for that role. Vendor access and connected apps are not available to client accounts yet.