Follow your orders

Sign in with your normal Biosphere email and password. Choose Client when creating a new account, then confirm your email using the link sent to your mailbox. Signing in alone does not confirm ownership of an address.

Find an order

Orders appear automatically when a business records a confirmed teammate’s email as its customer contact. Everyone in your client company sees the same orders. A company name or email domain alone does not give access.

Use search to find an order number, title, business or tracking number. Filters narrow the business and order status. Open a row for its items, dates, tracking and photos. Reloading or using Back keeps the selected view.

The business logo beside each row identifies the seller. Your company’s logo stays in the sidebar. Different businesses can use the same order number: check the seller as well as the number.

Invoice and payments

Your own order shows line prices and its reviewed discount, shipping, tax and total, followed by payments and balance due. Refunds are negative amounts. A corrected payment shows its replacement; a voided entry does not count as money received.

An unknown balance stays unknown. When an order changes after its total was reviewed, the total is being updated. Recorded payments and the amount paid remain visible; the balance and payment status stay unknown until the total is reviewed again. You cannot pay from this portal yet; contact the seller to arrange payment.

Changes and unavailable orders

The view refreshes while open. A failed refresh keeps the last saved information marked as stale and offers a retry. If a business changes its customer contact or hides a record, access ends on the next check.

Costs, profit, internal notes and other customers’ payment information are not shown.